Accessibility

Wycombe Swan, High Wycombe

We are committed to making Wycombe Swan accessible to everyone. If you have any access requirements please let us know when booking.

Would you like to check the journey to your seat before you book? View our map below to check how many steps to each seat you will encounter on your way. The exact number of steps to each seat are displayed when booking your seats. Please note the use of the lift is required in the Circle and Upper Circle levels for step free access.

VIEW STEPS TO SEAT MAP

	Access Tickets Customers who wish to claim deaf or disability-related concessions will be asked to complete a short form, which will sign them up to the access list. This will ask for their contact information (name, address, email, telephone) and give options as to the nature of their access requirements (e.g. wheelchair space / aisle seat / seat at the front etc). These details will be recorded electronically on patron records on our ticketing system. The patron will be asked, on completion of their access form, for proof of Disability Living Allowance or Independent Living Allowance (or another suitable piece of formal documentation). Please note that blue badges (for cars) are not suitable for this purpose. Once the access form has been completed, a membership card will be issued, which the customer needs to present each time they wish to book either discounted tickets or a free companion ticket. If tickets are booked by telephone, the tickets will be held at Ticket Office and the card will need to be presented before the seats are released. This card negates the need for any further documentation to be provided each time. If customers are unable to use seats in the upper levels of the theatre, they will be entitled to buy tickets in the Stalls (max 2 per customer per event) at the cheapest standard price on offer (usually the price of a rear Upper Circle seat). Companion Ticket Policy One free ticket for the companion of a deaf or disabled person who is not able to attend the event unaccompanied is available on all performances. Deaf and disabled patrons pay the lowest ticket price available. Requesting Access Tickets While our box office is closed you can request access tickets using our online form. Request access tickets
	Wheelchair Access The main auditorium has space for up to 8 wheelchair users in the stalls; the Old Town Hall for up to 5. . There is lift access to all levels of the theatre in Wycombe Swan, the Old Town Hall and the Oak Room.
	Accessible Parking There are free spaces for Blue Badge holders in the adjacent Wycombe Swan Car Park (managed by Wycombe District Council) with level access through to the Ticket Office, the Old Town Hall, foyer, bars, toilets and stalls level of the auditorium.>
	Accessible Toilets There is an accessible toilet on the Stalls and Circle levels of the Wycombe Swan. A unisex accessible toilet is on the Stalls level of the Wycombe Swan and the Old Town Hall.
	Working Dogs Guide, hearing and other working dogs are welcome in all parts of the theatre. If dogs are accompanying patrons, please advise the Ticket Office so that seating with suitable access can be arranged. If necessary please advise us of your requirements at the time of booking so that staff can be prepared for your visit.
	Signed Performances Wycombe Swan organises sign-language interpreted performances for some of the biggest shows of the year. If customers plan to attend a sign language interpreted performance, they will be entitled to buy tickets in the Stalls (max 2 per customer per event), in the area with the best view of the sign language interpreter, at the cheapest standard price on offer (usually the price of a rear Upper Circle seat).
	Hard-of-Hearing Wycombe Swan's auditorium has a wireless infra-red (Sennheiser) system, this technology uses an invisible infra red light to connect sound source and listener. Sennheiser Infrared audio transmission systems are an effective alternative to hard wired systems. Listeners wear an infrared receiver with headphones, headset or stethoset. Receivers can be collected from the Box Office at the main entrance. Please note that unfortunately our infra-red system does not currently reach all parts of the auditorium. Please click here for a map of the seats with the best signal strength. If you have any questions, please call the Box Office
	Stage Tours for Visually Impaired Pre-performance tours of the stage set for the visually impaired can be arranged for individuals or groups. Please contact the Ticket Office on 01494 512 000 to arrange a mutually convenient time.
	Viewing Room Here at the Wycombe Swan we have a viewing room that we are able to offer to customers who may need to take a break from being in the auditorium but don’t want to miss any of the show. The viewing room seats 2 people and is located at the back of the auditorium on the Stalls level. If you feel like you may need to use this space please speak with the Duty Manager on arrival. This space is offered on a first come served basis, you cannot pre book this room.

Virtual Story

A virtual story of the layout of our theatre and how a typical show would run.

Virtual Story

For further information on access requirements please contact 01494 512000.

Pre-Show Dining

Enhance your visit to Wycombe Swan by booking a table in the popular foyer dining area, enjoy tasty food freshly cooked moments from your seats.

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