Access Tickets
Customers who wish to claim deaf or disability-related concessions will be asked to complete a short form, which will sign them up to the access list.  This will ask for their contact information (name, address, email, telephone) and give options as to the nature of their access requirements (e.g. wheelchair space / aisle seat / seat at the front etc). These details will be recorded electronically on patron records on our ticketing system.

The patron will be asked, on completion of their access form, for proof of Disability Living Allowance or Independent Living Allowance (or another suitable piece of formal documentation).  Please note that blue badges (for cars) are not suitable for this purpose.

Once the access form has been completed, a membership card will be issued, which the customer needs to present each time they wish to book either discounted tickets or a free companion ticket. If tickets are booked by telephone, the tickets will be held at Ticket Office and the card will need to be presented before the seats are released. This card negates the need for any further documentation to be provided each time.

If customers are unable to use seats in the upper levels of the theatre, they will be entitled to buy tickets in the Stalls (max 2 per customer per event) at the cheapest standard price on offer (usually the price of a rear Upper Circle seat).

Companion Ticket Policy
One free ticket for the companion of a deaf or disabled person who is not able to attend the event unaccompanied is available on all performances. Deaf and disabled patrons pay the lowest ticket price available.

Requesting Access Tickets

While our box office is closed you can request access tickets using our online form. 

Request access tickets 

Hard-of-Hearing
Wycombe Swan's auditorium has a wireless infra-red (Sennheiser) system, this technology uses an invisible infra red light to connect sound source and listener. Sennheiser Infrared audio transmission systems are an effective alternative to hard wired systems. Listeners wear an infrared receiver with headphones, headset or stethoset. Receivers can be collected from the Box Office at the main entrance.

Please note that unfortunately our infra-red system does not currently reach all parts of the auditorium. Please click here for a map of the seats with the best signal strength. If you have any questions, please call the Box Office

Viewing Room
Here at the Wycombe Swan, we have a viewing room that we are able to offer to customers who may need to take a break from being in the auditorium but don’t want to miss any of the show.

The viewing room seats 2 people and is located at the back of the auditorium on the Stalls level.

If you feel like you may need to use this space please speak with the Duty Manager on arrival.

This space is offered on a first-come served basis, you cannot pre-book this room.